Conditions of sale
These conditions of sale apply to all sales made on the Paradis des pattes website.
Availability of items and delivery times
Orders in stock should be processed for approximately one business day, plus a delivery time that depends on the delivery method chosen by the customer when ordering. However, we cannot be held responsible for failure to meet these deadlines. If a product is unavailable, we will notify you.
We deliver items to Quebec
Please note: certain regions of Quebec are excluded from our delivery territory, particularly the far north.
If you have any doubts or any other questions, please contact our customer service via our contact form making sure you tell us your postal code.
Price
Prices displayed on the Mondou website are in Canadian dollars, before taxes and delivery charges. All orders are payable in Canadian dollars. The price is payable in full, including applicable taxes and delivery charges, in a single payment at the time of ordering.
Delivery costs
Les frais de livraison couvrent les frais de préparation et d’emballage, plus l’affranchissement. Ils sont établis en fonction du mode de livraison choisi par le client lors de sa commande, de l’adresse de livraison, du nombre et du type d’articles commandés ainsi que du montant total de la commande, avant taxes. Veuillez vous référer à nos frais de livraison tels qu’indiqués sur la page Politique de livraison et lors de la commande. Ces frais peuvent être modifiés en tout temps par paradis des pattes .
Payment
Orders placed on the Mondou website must be paid for by credit card. We currently accept Visa and Mastercard. Orders placed on the Mondou website can also be paid for with prepaid cards.
Returns and exchanges
Si vous n’êtes pas satisfait de votre achat, veuillez vous référer à notre Politique de retour afin de déterminer si vous êtes admissibles à un remboursement ou un échange.
Guarantees
We warrant that the items will be free from defects in design, assembly, materials or workmanship for a period of 30 days from the date of purchase.
We will repair or replace, at our discretion, any defective item, free of charge.
To qualify for this warranty, you must provide us with the defective item and a copy of the original purchase receipt for inspection.
This warranty is null and void if we determine that the item has been misused, modified or altered in any way.
This warranty does not provide protection against normal wear and tear or damage resulting from misuse.
This warranty is the only warranty we make. There are no other warranties, express or implied, including the implied warranty or condition of quality, merchantability, or fitness for a particular purpose, and such implied warranties, if any, are limited to the duration of this warranty. In no event shall we be liable for any consequential, special, direct, or indirect damages, including, but not limited to, loss of business or profits arising from the sale or use of any product, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of implied warranties, or of consequential, indirect or other damages, so the above exclusions and limitations may not apply to you.
Applicable law and competent courts
These terms and conditions of sale are governed by the laws of the Province of Quebec in force, and any dispute shall be submitted exclusively to the competent courts of the Province of Quebec, in the district of Montreal. If any provision of the terms and conditions of sale is deemed invalid by a court of competent jurisdiction, this shall not have the effect of rendering all other provisions invalid and the invalid provision shall be severed from the other provisions of these terms and conditions of sale, which shall remain in force. These terms and conditions of sale and all other legal notices posted on our website constitute the entire agreement between us with respect to sales made on the Paradisdespattes website.
Do you have a question? Consult our FAQ