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Privacy Policy

Privacy Policy

Application of the Privacy Policy

This Policy describes how Letourno collects, uses, and protects information voluntarily provided by users of its website and information automatically transmitted by its web server. This Policy applies to the entire website https://letourno.com as well as to the products and services offered by Letourno. This Policy also explains how to review or update your personal information and how to contact Letourno with any questions, suggestions, or comments. Letourno reserves the right to modify its Policy at any time without notice. We recommend that you read our Policy carefully and consult it regularly.

Collection of information

a) Personal information

For the purposes of this Policy, the term “personal information” refers to information that allows a natural person to be identified. Any action related to an online reservation, registration, sending a resume or filling out a contact form requires the voluntary transmission of your personal information. When this information is mandatory to process your request, you will be notified. Among this information, Letourno collects:

  • First and last name
  • Sex
  • Civic address
  • Email address
  • Phone number
  • Credit Card Number

Please note that this list is not exhaustive and may be subject to change without notice.

(b) Non-personal information

For the purposes of this Policy, the term “non-personal information” refers to anonymous information that is typically recorded by web servers, such as the web protocol address (IP address), the date and time of access, as well as the operating system and browser used by the user. Demographic statistics about our visitors (age group, country of origin, language of correspondence, etc.) and their browsing habits (pages viewed, number of visits, duration of visit, etc.) are also considered non-personal information. Letourno collects such information primarily through cookies. Cookies are small data files that the browser installs on the hard drive of a user’s computer when they first visit a website. User data is collected to enable Letourno to provide its products and services, as well as for the following purposes: advertising, behavioral analysis and statistics, contact with a customer, interaction with external social networks and platforms, registration and authentication, response to comments, remarketing and targeting according to visit habits.

Information collected

a) Personal information

Contact details

The contact details provided voluntarily by users of the website https://letourno.com may be used for the following reasons: confirming receipt of an order, sending information about our company's products and services, contacting them, if necessary, understanding their needs and obtaining their degree of satisfaction through a survey.

(b) Non-personal information

Cookies

The use of cookies allows Letourno to compile statistics that are used to analyze traffic on its website and create advertisements.

Analytical tool

Our company uses the Google Analytics audience analysis tool to obtain demographic statistics about its visitors and statistics on their browsing habits. We may also use this data to better understand their behavior or improve the structure of our site https://letourno.com. In addition, Google Analytics allows us to establish the profile of our current or potential customers, in order to improve our product and service offering. To collect anonymous information and produce statistical reports, Google Analytics may use cookies, but without personally identifying you.

Advertising and Remarketing

Our company uses Google Ads and Facebook Ads to promote its products and services online and to increase traffic to its website https://letourno.com. These tools use cookies and other technologies to track and analyze data, assess the popularity of content, better understand users' online activities and deliver targeted advertisements (which take into account, among other things, interests, site visits or demographic data). Letourno's use of Google Ads and Facebook Ads allows it to tailor its marketing practices to better meet the needs of its customers and display ads that it believes will be of interest to them.

Disabling cookies

Any user can enable or disable Google's use of cookies. To do so, go to the following address:https://support.google.com/accounts/answer/61416?hl=fr 

You can also opt out of receiving interest-based or demographic-based ads from Google by visiting the Ads Preferences ManagerWhen you opt out of this setting, ads aren't blocked. They'll still appear, but they're typically no longer relevant to your interests, demographics, or the sites you've visited.

Cookies

If you leave a comment on the site you can consent to the use of cookies by entering your name, email address and web address. These cookies are set for your convenience so that you do not have to re-enter them when you leave another comment. These cookies are saved for one (1) year. If you have an account and you log in to your account, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser. When you log in to the site, we will set several cookies to save your login information and your display preferences. Login cookies are stored for two (2) days and display preferences cookies are stored for one (1) year. If you select the "Remember Me" option, your login information will be stored for a period of two (2) weeks. If you log out of your account, the login cookies will be automatically deleted.

Content from external sources

Some articles on this website may include content from external sources (videos, images, articles, etc.). Content from external sources behaves in the exact same way as if the visitor had viewed it on the referring site. These referring sites may collect data about you, use cookies, and in turn use content from third parties and monitor your interaction with this external content, including tracking your interaction with the external content if you have an account on this site and are logged in.

Retention period for information

Your personal information is kept only for the time corresponding to the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Disclosure of your information

All information provided by users of our website, whether personal or not, remains confidential. Each Letourno employee is subject to compliance with this Policy. The use of this data is reserved for Letourno and the suppliers and partners with whom the company maintains a business relationship. Information will be transmitted to them only if Letourno deems such disclosure necessary to ensure the provision of its products and services. In all other cases, no disclosure of your information to a third party will be authorized. In the event that Letourno needs to transmit one or more personal information to a party whose service has not been retained by Letourno, you will be notified in writing in advance. Only your explicit consent will allow this disclosure.

Your rights regarding the use of your personal data

If you have an account on this site, or have left comments, you can request a file of the information we collect about you, including any information collected by our site. You can request that we erase any personal information we hold. This does not include information we collect for administrative, legal, or security purposes.

Where we send your information

Visitor comments may be checked through an automated spam detection service.

Additional information

Protecting your information

We make every reasonable effort to ensure the security of personal information provided by users of our website. A technician ensures the functionality of the server and the forms used for our website. In addition, Letourno has adopted appropriate security measures to protect its customers against the loss or unauthorized use of their personal information, including credit card information.

Collection and Use of Information by a Third Party

It may happen that certain non-personal information, defined above, is collected by a third party.

Statistics

To collect information about its users and their browsing habits, Letourno uses statistics from the Google Analytics tool. When this information is used for Letourno's personal purposes, it is protected by this Policy. Google Analytics may, however, collect data for its own use. In this case, your information is collected, used, and protected according to its own Privacy Policy.

Advertising and Remarketing

To create advertisements, Letourno uses Google Ads and Facebook Ads tools. When the information provided by this service is used for Letourno's personal purposes, it is protected by this Policy. Google Ads and Facebook Ads may, however, collect data for their own use. In this case, your information is collected, used, and protected according to their respective policies:  Facebook Privacy Policy –  Google Privacy Policy.

Withdrawal and correction of your personal information

Antoine Létourneau is the person responsible for the protection of personal information at Letourno. To remove your name from Letourno's electronic participation lists or to modify the personal information you have provided, send your request by email to letourno@gmail.com.

Update to the above policy

We may modify the content of this Privacy Policy at any time. We therefore encourage you to consult it regularly to stay informed about how we process personal information.

This version was updated on November 24, 2023.

Questions and comments

Our company encourages you to make any requests for information, suggestions or comments regarding this Privacy Policy. You can contact us at any time by email at pardisdespattes@gmail.com.